Shipping and Reshipping
Supermodalabs utilizes its exclusive fulfillment and dispatch service to expedite the departure of your order from our dispatch ports.
At Supermodalabs, we take pride in our high order delivery success rate. Learn more about Supermodalabs here!
We are so confident in our delivery network that we offer ONE free reshipment OR ONE credit if, in the unlikely event, your parcel is:
- Seized by customs
- Damaged or incorrect
This policy applies exclusively to orders destined for Australia, the United States, or the United Kingdom.
We will not provide a reshipment or credit if:
- You provided incorrect shipping details
- You failed to collect your parcel from your local post office or depot
- Your parcel is returned to the sender
- Your parcel is lost by the postal service
Please note that due to stringent customs controls, we do not ship to the following countries:
Austria, Belgium, Bulgaria, Brazil, Canada, Colombia, China, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Iceland, Ireland, Israel, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, South Africa, Sweden, Taiwan, United Arab Emirates.
Feel free to contact us with any questions or comments regarding this policy by visiting our Support Center.
Welcome to 2024, voted Modafinil Vendor of the Year twice!
Despite the unprecedented disruptions caused by COVID-19 globally, in 2023, we emerged as the market leader in nootropics, health & wellness products. We continue to operate ‘business as usual,’ ensuring our valued customers receive our fantastic products.
As the global pandemic affects daily lives, delays in postal services have become a major challenge. Postal services worldwide are grappling with unprecedented volume, increased safety protocols, and staff shortages, resulting in significant delays. While our delivery network optimization faces challenges, we are tirelessly working to ensure orders always arrive on time.
Understanding the frustration of delays, we have proactively optimized our delivery network, collaborated with shipping partners for efficiency, closely tracked packages, and kept customers informed of any potential delays. We’ve invested in advanced technology, including real-time tracking and optimization software, ensuring our delivery network operates efficiently.
Our commitment to customer satisfaction remains unwavering, and we work tirelessly to ensure customers receive orders on time. In the unlikely event of delays, we communicate transparently and provide regular updates until the package arrives.
In conclusion, although current delays in postal services may impact our delivery network optimization, we continuously work to ensure orders arrive on time. We closely monitor the situation and make necessary adjustments to ensure customers receive packages on time, every time.
Frequently Asked Questions
For more information, visit our Frequently Asked Questions page by clicking above. Find more details on our Privacy Policy here.
Delivery Times & Tracking Information
The shipping time frame is currently a minimum of 5 – 21 working days, with shipping to the United Kingdom taking 8 days (Live).
Next Shipment Time: 21:37:44 hrs
Please note tracking numbers may take a week to activate online.
During National Indian Public Holidays, we are closed.
We will be closed on Sundays, with orders from Singapore & Malaysia being sent on Monday, Wednesday & Friday in bulk.
We appreciate your understanding during this time and assure you we are working hard to keep your orders moving. Stay safe, and here’s to a Smarter 2024 with Supermodalabs!